Luxury Home Sales Experience Support

Luxury Home Sales Experience Support

Greenwood, SC | Full-Time
At Lanthorne Homes, a division of Front Light Building Co., we believe buying a home should be an exciting, memorable experience. We’re looking for someone who shares that belief and has a natural talent for making people feel welcomed, heard, and supported throughout the process.
This is not just an administrative role. It is a customer experience role.
You’ll be the person who keeps details moving, anticipates needs before they become problems, and ensures buyers, sales professionals, and internal teams stay informed and connected. You have a strong sense of people, enjoy building relationships, and take pride in helping others navigate important decisions with confidence.
If you’re naturally organized, love solving problems, and enjoy figuring things out when the answer is not immediately obvious, we’d love to meet you.

What You’ll Do
As our Sales Experience Support professional, you’ll help create an exceptional experience for homebuyers while keeping sales operations running smoothly.
You’ll:
  • Serve as a trusted point of contact for prospects, homebuyers, and internal teams
  • Coordinate key milestones from contract execution through closing
  • Help customers feel informed, valued, and supported throughout their journey
  • Anticipate needs and proactively address issues before they impact the customer experience
  • Prepare and manage contracts, addenda, and sales documentation
  • Maintain accurate CRM records and sales reporting
  • Support customer communications, appointments, walkthroughs, and follow-up activities
  • Coordinate with construction, design, finance, and sales teams to ensure seamless handoffs
  • Assist with community events, model home activities, and sales initiatives
  • Research answers, solve problems, and connect customers or team members with the right resources
What Makes Someone Successful in This Role?
We’re looking for someone who:
  • Genuinely enjoys helping people
  • Has exceptional customer service skills and a warm, professional presence
  • Makes others feel heard and understood
  • Can read situations well and respond appropriately
  • Notices details others miss
  • Thinks ahead and anticipates needs
  • Is curious, resourceful, and comfortable researching solutions independently
  • Communicates clearly and confidently
  • Stays organized while managing multiple priorities
  • Builds trust quickly with customers and coworkers
  • Takes ownership and follows through
Qualifications
Required
  • 2+ years of experience in customer service, sales support, coordination, administration, or a related field
  • Strong organizational and communication skills
  • Ability to manage multiple projects and deadlines simultaneously
  • Proficiency with Microsoft Office and business software systems
  • High attention to detail and commitment to accuracy
Preferred
  • Experience in homebuilding, residential construction, real estate, design centers, mortgage lending, or related industries
  • Experience working with CRM systems such as HubSpot
  • Familiarity with contracts, customer transactions, or project coordination
Why Join Lanthorne Homes?
At Lanthorne Homes, you’ll help families through one of the most important purchases of their lives. You’ll join a collaborative team that values relationships, service, professionalism, and continuous improvement.
This role offers the opportunity to make a meaningful impact on both the customer experience and the success of our growing business. Every day brings new challenges, new relationships, and new opportunities to create exceptional experiences.

If you’re someone who loves helping people, enjoys solving problems, and thrives in a role where details and relationships matter equally, we’d love to hear from you.

Front Light Building Company is an Equal Opportunity Employer. We are committed to creating a workplace where everyone is respected and valued. All employment decisions are based on qualifications, merit, and business needs.
Location: South Carolina, Greenwood
Position Type: Full-Time | Exempt
 
Please note: We are not engaging additional external recruiting partners at this time. We respectfully ask that agencies refrain from outreach unless previously contracted.

Submit your resume and cover letter to HR@frontlightbuildingco.com